ELPI Jewellery is committed to ensuring the privacy and security of your personal information in compliance with relevant Australian privacy laws.

Information We Collect

When you visit or make a purchase from our website, certain personal information is collected and processed to enhance your shopping experience and ensure the secure handling of your orders.

Device Information

Automatically Collected: As you browse our site, we gather data about your device, including your web browser type, IP address, time zone and some cookies installed on your device.

Tracking Tools

We utilise technologies such as cookies, log files, web beacons, tags, and pixels to record how you interact with our website, including the pages you view, the links you click and the referring websites or search terms.

Order Information

During Purchase: When you make or attempt to make a purchase, we collect information such as your name, billing and shipping address, payment details (credit card numbers, PayPal account information, etc), email address and phone number.

Usage of Personal Information

We use the collected information for several purposes, including but not limited to order fulfilment, processing payments, arranging shipments and providing order confirmations.

Communication

Keeping in touch regarding your orders and providing updates or promotional information aligned with your preferences.

Site Improvement

Using Device Information to enhance our website's functionality and security and to understand customer interactions for better service.

Sharing Your Information

We may share your personal information with third parties to assist in its processing.

Service Providers

For example, our e-commerce platform provider and analytics services (like Shopify and Google Analytics) to better understand and improve customer experience.

Legal Requirements

To comply with applicable laws, regulations, legal processes or governmental requests.

Opt-Out Options

You have the right to opt out of direct marketing communications by following the instructions provided in our emails or contacting us directly.

Data Retention and Your Rights

We retain your order information for our records unless you request its deletion. If you are a resident of the European Union, you have rights to access, correct, or delete your personal information. Contact us for any such requests.

Updates to This Policy

We may update this privacy policy as necessary to reflect changes in our practices or for operational, legal or regulatory reasons.